Position Overview

The Front Desk Administrator is the first point of contact for boaters, members, and guests. This role is responsible for delivering friendly, efficient customer service while supporting daily marina operations, communications, and administrative tasks. A successful candidate is organized, personable, and comfortable working in a fast-paced, customer-focused waterfront environment.

Key Responsibilities

Customer Service

• Greet members, guests, and visitors in person, by phone, and by email
• Provide information on slips, services, amenities, fuel, and marina policies
• Handle reservations, transient dockage, and general inquiries
• Resolve customer questions or concerns professionally and promptly

Administrative Duties

• Assist in maintaining accurate member and vessel records
• Process invoices, payments, and basic bookkeeping tasks
• Assist with seasonal documentation
• Coordinate communication between customers and marina staff
• Support management with reporting and office organization

Marina Operations Support

• Communicate daily activity updates with dock and service teams
• Monitor radio or internal communication systems as required
• Assist with seasonal launches, haul-outs, and special events
• Help maintain a clean, organized, and welcoming front office
• All other duties assigned by Manager.

Skills & Qualifications

• Strong customer service and communication skills-
• Must be able to listen to customers and determine their needs
• Handle customer complaints reasonably, showing empathy and positive attitude
• Excellent organization and attention to detail
• Proficient with Word, Excel, Email, and POS systems
• Ability to multitask and remain calm under pressure
• Friendly, professional demeanor
• Comfortable dealing with Cash/Credit Cards and Opening/Closing POS
• Marina, boating, or hospitality experience considered an asset
• Ability to work weekends and stat holidays during peak season

Working Conditions

• Office-based
• Year-round position depending on operational needs
• Busy summer environment with high customer interaction

Why Work With Us

• Waterfront workplace
• Team-oriented marina environment
• Opportunity to grow within organization