Are you a passionate person? Do you embody integrity? Is creating excellence important to you? Do you exemplify respect? These are the types of people we are looking for to join our team and help us to establish Friday Harbour as an exceptional all seasons waterside resort, providing unparalleled service and amenities.

Role Summary

The Marina Lead’s primary responsibility is to maintain superior customer relations by acting as a liaison between Friday Harbour Marina, its customers and the public. The Marina Lead’s main job duties include operating all functions of a marina fuel dock, greeting all boaters, attending to customer concerns, maintaining marina facilities and assist the Marina leadership team in executing daily operations during scheduled shifts.

Responsibilities

• Responsible on a scheduled basis overseeing the daily operations of the Marina
• Lead shift briefings and delegate tasks to associates
• Maintain a calm demeanor during periods of high volume or unusual events to keep Marina operating to standard and to set a positive example for the team
• Assist with new associate training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
• Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to ensure operational excellence and to improve performance
• Greet visitors, ascertain nature of business and provide direction to visitors
• Assist Marina leadership with administrative duties
• Accurate opening and closing of cash, fuel dispensers and fuel dock operations
• Assist with retail sales including marine products
• Perform multiple daily dock walks to check on vessels, vacancies, customers and dock conditions and safety
• Monitor docks and vessels during inclement weather
• Assist guests with docking and departures
• Build trustful and dependable relationships with customers
• Ensure area is clean; empty garbage receptacles and pick up litter
• Ensure work area is clear of potential hazards such as slippery objects or tripping hazards such as ropes or debris
• Respond to customer requests for fuel, including waste water service
• Attend to and clean up small oil spills
• Ensure sensitive material is kept secure and handled in an appropriate manner
• Consult and collaborate with others as needed to ensure thorough and effective work productivity and to promote teamwork
• Use appropriate communication, methods and actions to establish a courteous and professional working relationship
• Monitor and respond to marine radio calls
• Provide a high level of customer service to all guests and slip-holders
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
• Adhere to all environmental policies and programs as required
• Other duties as assigned

Requirements

• High School diploma required and enrolled in post-secondary education focused on hospitality and tourism or similar an asset
• Must poses a valid Pleasure Craft Operators Card
• Minimum 2 years’ experience in a marina or customer service environment
• Experience with boats is preferred
• Possession of a Valid First Aid Certificate and CPR Certification an asset
• Must be able to swim and tread water for two minutes
• Must possess excellent customer service skills
• Must be computer literate
• Strong verbal and written communication skills
• Detail-oriented and works with a high degree of accuracy
• Ability to multi-task in a fast-paced environment
• Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

Working Conditions

• Must be able to work flexible hours including evenings, weekends and holidays
• Required to move, lift, carry, pull and place objects weighing less than or equal to 30 pounds without assistance
• Stand, sit or walk for an extended period or for an entire shift
• Reach overhead and below the knees, including bending, twisting and pulling
• Move over sloping, uneven or slippery surfaces
• Significant exposure to varying weather conditions
• Will encounter obnoxious smell from waste water, gasoline and diesel fuels
• Will encounter hazardous materials, dangerous or toxic substances and chemicals
• May encounter excessive noise from boat engines and equipment
• Work area is located alongside deep water

What will it be like to work for Friday Harbour Resort?

We are successful because our team is made up of exceptional employees who are passionate about providing luxury service. We are committed to providing associates a workplace that anticipates needs, recognizes talents, encourages and nurtures skills and provides career paths allowing associates to continue to excel as a part of our Friday Harbour Family. Start Your New Path with Us.

*All candidates must be legally eligible to work in Canada. Friday Harbour is unable to assist candidates in obtaining Canadian work authorization.

*We thank all applicants for their interest, however, only those selected for an interview will be contacted.

*Friday Harbour is an equal opportunity employer committed to hiring a diverse workforce.  Friday Harbour is also committed to providing accommodations for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process.  Please contact the Human Resources department with any accommodation requests.